OVERVIEW
Welcome to the official refund and returns policy for ZaP FeasT. Due to strict food safety, public health, and hygiene regulations (FDA Food Code Guidance), prepared meals, fresh beverages, and perishable menu items cannot be physically returned once they have been delivered or picked up.
However, customer satisfaction is our top priority. If there is an issue with your order—such as missing items, incorrect dishes, damaged packaging, or food quality concerns—we are fully committed to resolving it promptly. Under our standard refund and returns policy, we offer full or partial refunds, account credits, or immediate replacement meals depending on the situation.
ELIGIBILITY UNDER OUR REFUND AND RETURNS POLICY
Because we prepare fresh perishable food items, specific conditions apply to refund and replacement requests. You are fully eligible for a resolution under our refund and returns policy in the following scenarios:
- Incorrect Items Delivered: You received dishes or beverages that do not match the order details on your receipt.
- Missing Items: One or more menu items included in your paid order were omitted from the final package.
- Food Quality Concerns: The food delivered was undercooked, spoiled, or otherwise unfit for consumption upon arrival.
- Damaged Packaging or Spills: Outer packaging, food containers, or sealings arrived damaged, compromised, or spilled during transit.
- Order Cancellation by Kitchen: ZaP FeasT cancels your order due to item unavailability, kitchen issues, or sudden scheduling conflicts.
STEP-BY-STEP REFUND AND RETURNS POLICY PROCESS
To ensure your request is reviewed and resolved as quickly as possible under our refund and returns policy, please follow these guidelines:
- Report Within Time Limit: Contact our team within 1 to 2 hours of receiving your food order to ensure accurate quality verification.
- Provide Order Details: Share your order receipt number, customer name, and the primary contact number used during checkout.
- Include Visual Proof: Provide a brief description of the issue along with clear photographs showing the damaged, incorrect, or defective items.
- Submit via Channel: Reach out via email at contact@zapfeast.com or send a message on WhatsApp or phone at +8801793223914.
Our customer support team will evaluate your submission and confirm your eligibility under our refund and returns policy within 15 to 30 minutes during active kitchen operating hours.
REFUND PROCESSING TIME AND PAYMENT METHODS
Once your claim is validated and approved under our refund and returns policy, we initiate processing immediately:
- Approval Notification: You will receive immediate confirmation via SMS or email regarding your refund status.
- Original Payment Methods: Approved refunds are issued directly back to your original payment channel, including credit cards, debit cards, or mobile banking platforms (bKash, Nagad, or Rocket).
- Clearance Duration: Financial institutions typically take 3 to 5 business days to credit the funds back into your account, depending on your bank or payment provider.
- Store Credit Alternative: If you prefer an immediate resolution, instant store credit or discount vouchers can be applied to your ZaP FeasT account for future menu orders.
NON-REFUNDABLE SITUATIONS AND EXCEPTIONS
To maintain fair operations, certain situations fall outside the coverage of our refund and returns policy. Refunds, credits, or replacements will not be granted for:
- Incorrect Shipping Information: Delivery failures resulting from incorrect, incomplete, or inaccurate address information provided by the customer at checkout.
- Unreachable Customer at Delivery: Issues caused by the customer being unavailable, unreachable, or unresponsive to phone calls from delivery partners upon arrival.
- Late Quality Claims: Quality complaints or reports submitted well past the 2-hour post-delivery window.
- Change of Mind After Preparation: Cancellations requested after our kitchen staff has already started preparing or cooking your meal.
- Personal Flavor Preferences: Dislike of standard menu flavor profiles (such as spice levels or seasoning choices) when the dish has been prepared strictly according to recipe specifications.
CANCELLATION POLICY FOR ONLINE ORDERS
You may cancel an order without penalty if your cancellation request is received immediately after order placement, prior to kitchen preparation. Once preparation or cooking has begun, orders are non-refundable under our refund and returns policy due to the immediate loss of fresh ingredients.
FREQUENTLY ASKED QUESTIONS (FAQS)
What happens if my food arrives cold?
We pack all meals using insulated packaging to retain heat during transit. If your meal arrives cold due to unexpected driver delays, contact us within the 2-hour window, and we will evaluate your claim under our refund and returns policy for a replacement or store credit.
Can I physically return my meal to the store?
No. In compliance with public health mandates, prepared food cannot be returned physically once delivered.
How are partial refunds calculated?
If a single item from a larger meal order is missing or damaged, our refund and returns policy guarantees a full refund or store credit for that specific item, including any proportionate taxes or delivery costs.
NEED ASSISTANCE WITH OUR REFUND AND RETURNS POLICY?
If you have additional questions regarding our refund and returns policy guidelines, or if you need immediate help with an ongoing order issue, please reach out to us directly:
- Email Support: contact@zapfeast.com
- Direct Call / WhatsApp: +8801793223914
- Service Hours: 7 days a week during active kitchen hours
Thank you for choosing ZaP FeasT! We appreciate your cooperation and understanding regarding our refund and returns policy as we work to keep your dining experience safe, fresh, and enjoyable.